What happens to my #feedback ?
Jun 6, 2019Hey Jodelers! 🙋‍♀️ 🙋‍♂️
We have a lot of statistics and numbers about your usage of Jodel, but they can never show us the complete picture. The most important part is how you experience Jodel every day. That’s why we try to collect as much feedback from you as possible: personal talks in real life, via mail on our support, surveys or directly via the hashtag #feedback. The most used way is #feedback, which is sent directly to our JodelHQ. In today’s Community News we will explain what happens to your #feedback.
Each post containing #feedback is sent to our communication tool in real time - 66.000 messages in the first 4 months of 2019. At least once a day a member of our community team is looking through them and is getting an overview of what’s on your mind. Single messages referring to new features, projects we work on or possible bugs are directly forwarded to our product teams. The rest of your feedback is roughly categorized and sorted by priority and frequency. Additionally, all employees of the JodelHQ have access to all of your feedback and can read them whenever they need. Like this, all developers, product teams as well as our CEO Alessio can always have an unfiltered impression of your feedback.
We try to read all of your #feedback, but due to the amount it is always possible that we miss single ones. If you have very important things on your mind we suggest to contact our support. Moreover we can’t answer all of your #feedback as this would take too much time. In special cases we might reply to your post to gather more information or if we feel it is necessary to reply directly.
During our meetings we always refer to your feedback; for example, if we analyze experiments we’ve run or discuss how we can improve existing features for you. Moreover your feedback is often bringing up new ideas heavily impacting our roadmaps. Please keep in mind that we need to refer to all of the feedback and combine them with our statistics. Our final prioritisations may be different from those of your local community or your personal point of view.
A perfect #feedback is following some simple rules:
- Feedback should always be as precise as possible, ideally provided with an example: “My Jodels are always outvoted even if they are just normal questions” is much more understandable for us than a common “Jodelers are becoming more and more negative”.
- Feedback doesn’t need to have solutions - it’s more important to have a clear description of the problem (finding a solution is part of our job 🤓) If you have own ideas for solutions we are happy if you share them with us as well of course!
- Tagging an existing thread with #feedback should contain a quick summary of what you are referring to. Especially in threads with a lot of replies it’s often difficult to understand what the feedback is about.
- Using #feedback is enough, other hashtags are not necessary (unless we state so in a blog post).
- If your feedback is referring to another post, please post it in the thread or we won’t be able to find out what it is about.
- It doesn’t matter if a feedback is still visible, outvoted, deleted or blocked. Everything will reach us.
We hope that these insights were helpful to understand a bit more how we deal with your #feedback. it doesn’t matter if it is positive or negative, complaints, ideas or anything else - we can only get better with your feedback. Thanks for your help and we are looking forward to your next #feedback!
Manuel and the Jodel team